Key responsibilities include:

• Set and deliver the Aftersales & Service Centre annual plan aligned to the Company highest quality standards and customer-first approach.  
• Drive operational excellence and effective performance in the Aftersales and Service Centre function, ensuring key KPIs including customer experience, productivity, warranty and commercial are closely managed and always met.
• Lead & motivate all teams within the Aftersales and Service Centre function to ensure maximum levels of engagement, efficiency and professional development.
• Own and develop our supply chain and key strategic partnerships to support the delivery of Aftersales and Service Centre function objectives.
• Own and maintain effective control environment which ensures ongoing performance consistency, cost control and compliance with all relevant requirements.
• Own and maintain accurate and timely performance measurement and reporting within the Aftersales and Service Centre function.
• Collaborate with other Senior Management Team colleagues to ensure ongoing alignment and delivery of common business goals.
• Establish and maintain effective communication with Chief Operating Officer, ensuring any significant shortfall in work capacity or performance issues are escalated in timely manner. 
• Proactive seek out and execute changes in the Aftersales and Service Centre function at every opportunity based a well-maintained knowledge of relevant industry best practices.

Required Skills & Experience:

• Proven senior leadership experience within automotive industry 
• Strong commercial acumen with a track record of delivering commercial related outcomes
• Deep understanding of Aftersales and Service Centre operations and standards
• Effective stakeholder and supply chain management
• Excellent interpersonal and communication skills with technical and non-technical colleagues