Current Vacancies at Kylemore Cars

Welcome Advisor

Kylemore Cars is Ireland’s leading independent used car retailer, with +800 cars in stock. As a result of ongoing business growth, we are currently recruiting for a Welcome Advisor to join our aftersales team.

What is the Welcome Advisor role?

As our dealership expands, we require more talent to meet our growing needs.  This role is to provide a highly professional, friendly, and outstanding customer care/service to our customers.

We are currently seeking a reliable and customer-oriented individual to join our team as Welcome Advisor working the front desk in our aftersales department. As the first point of contact for our valued customers, you will play a crucial role in delivering exceptional customer service and ensuring smooth operations at our Service Centre. This position requires excellent communication skills, attention to detail, and the ability to handle multiple tasks simultaneously.  

What is the opportunity?

Working as part of a dynamic and diverse team you will have the opportunity to work closely with our people and customers to understand our business.  

At Kylemore Cars you will be rewarded for your hard work as part of our team.  We will give you opportunity to develop your experience and capability. We allow you to take ownership of your role so you can make the role your own within our company guidelines. 

Who are we looking for?

We are looking for you! A person who is passionate about customer service, who strives to demonstrate a high standard in every dealing and a person who understands core values. This role is perfect for someone with good communication skills and an ability to work effectively as part of a high performing team.  This is a permanent fulltime position.  

Customer Care

We strive to offer our customers a great experience with genuine friendly service.

Roles and Responsibilities

• Efficient and courteous handling of telephone calls, provide necessary information /guidance to the caller and transfer the calls to the relevant personnel.
• Meet customers with a pleasant appearance on their arrival and guide them properly with courtesy.
• Ensure that cleanliness and hygiene is maintained in the reception area and essential housekeeping standards are adhered to represent an appropriate corporate image.
• Ensure customers’ details and business footfall is recorded accurately in the system.
• Assist the service team in preparing daily/weekly/monthly reports.
• General administrative and clerical support to the aftersales department.
• Assist colleagues with the VRT process.
• Monitor, maintain and order office supplies/inventory.

• To ensure the highest standards of service and customer care are offered at all times.
• To ensure that the service offered meets the highest operational standards set out by industry as best practice
• To continually strive for improvements within your department.
• To adhere to the core values of the dealership and to cooperate & assist other departments.
• To handle queries & concerns from customers in a professional and tactful manner.

·         To ensure good communication & relationships is maintained between your team and other departments whom you liaise with to encourage a positive environment.

• Adhere to all company policies, procedures, and safety guidelines.

Essential Skills & Experience

• 1+ year recent customer service experience demonstrating a high standard of service in every customer interaction
• Good communication and interpersonal skills with an ability to work optimally as part of a hard-working team.
• Must possess a warm, friendly and professional demeanour
• Self-motivated with the vital drive to achieve agreed goals
• You will have a proven curiosity about technology, and be an early adaptor of new technologies, on desktop, mobile and tablet platforms

Key Competencies

• Resilience
• Accountability
• Good Listener
• Empathy
• Seft Motivated

Salary

DOE

Business Intelligence Analyst

Kylemore Cars is Ireland’s leading independent used car retailer, with +800 cars in stock. As a result of ongoing business growth, we are currently recruiting for a Business Intelligence Analyst position to join our team.

Reporting to the Chief Operating Officer (COO), the role of the Business Intelligence Analyst is to support the development and implementation of a Business Intelligence strategy which will enhance decision-making, improve efficiency, enhance customer experiences, and manage risks through interpretation of our growing data set and utilization of key system functionality.

Key responsibilities include:

• Collect, process and perform statistical analyses to discover useful information and recommendations which will enhance performance measurement of key functions (sales & marketing, purchasing, vehicle preparations and aftersales services).
• Provide analytical input to the COO’s oversight of the development and implementation of the company’s business strategy, including leading identified analytical projects that will automate key purchasing and pricing decision through the development and use of regression (or similar) models.
• Provide analytical input to the COO’s oversight of the effectiveness of business control environment across key functions, with a focus on data integrity and internal reporting accuracy.
• Collaborate with other managers across key functions to support their understanding of data needs and opportunities to enhance decision-making based on data insights. In doing so, support the COO in improving the general data literacy across the company.
•  Support the Technology Manager with ongoing maintenance of key systems and IT infrastructure, including contributing to key technology related projects, as required.
  

Required skills:

• Proficient analytical skills, including data cleaning and statistical analysis
• Critical thinking and problem-solving skills
• Self-starter with great planning and organisational skills.
• Excellent interpersonal and communication skills with technical and non-technical colleagues

Education & Experience:

• Relevant Business Intelligence / Data Science academic qualification(s)
• Highly proficient in MS Excel including advanced functions and data analysis tools, with additional analytical / data programming languages a key advantage (e.g. Power BI, R, SAS, Python)
• Prior experience working with and influencing cross-functional teams to improve Key Performance Indicators (KPIs) a key advantage.
• Prior experience in automotive industry systems not essential however desirable (e.g. Key Loop).
• Must speak fluent English. All applicants must hold a Stamp 4, EU passport or Irish Citizenship.

Salary & Benefits

DOE

Standard Holidays & Bank Holidays

Working week – Mon – Friday 

Employee Incentives

Weekend Welcome Advisor - Kylemore Cars

Kylemore Cars is Ireland’s leading independent used car retailer.   As a result of significant expansion, we are currently recruiting for a number of key positions including a Weekend Welcome Advisor to join our team.. Located in the M50 Business Park, Ballymount, Dublin 12, Kylemore Cars is a business ready for future.  We hope you join us on our journey.

What is the Welcome Advisor role?

As our dealership expands, we require more talent to meet our growing needs.  This role is to provide a highly professional, friendly, and outstanding service to our customers. You will be a visible presence on the dealership floor, delivering a more personal customer experience.

What is the opportunity?

Working as part of a dynamic and diverse team you will have the opportunity to work closely with our people and customers to understand our business.  This is an excellent position that will enable you to enhance your continuous development with us.

At Kylemore Cars you will be rewarded for your hard work as part of our team.  We will give you opportunity to develop your experience and capability. We allow you to take ownership of your role so you can make the role your own within corporate guidelines. 

Who are we looking for?

We are looking for you! A person who is passionate about customer service, who strives to demonstrate a high standard of service in every customer dealing and a person who understands core values. This role is perfect for someone with good communication skills and an ability to work effectively as part of a high performing team.  This is a parttime weekend role and you will be required to work Saturdays & Sundays.  

Essential Skills & Experience

• 1 year recent customer service experience demonstrating a high standard of service in every customer interaction
• Good communication and interpersonal skills with an ability to work optimally as part of a hard-working team
• Self-motivated with the vital drive to achieve agreed goals
• You will have a proven curiosity about technology, and be an early adaptor of new technologies, on desktop, mobile and tablet platforms

Key Competencies

• Customer Focused - Self
• One Group, one team - Self
• Agile - Self
• Accountable - Self
• Manage Risk – Leader

Salary - DOE

Motor Mechanic

Kylemore Cars is Ireland’s leading independent used car retailer.   As a result of significant expansion, we are currently recruiting for a number of key positions including a qualified Motor Mechanic to join our team.

The role of a mechanic involves repairing vehicles and conducting maintenance checks to ensure the automobile is in good running order. High-quality mechanics are an essential part of ensuring road safety and preventing accidents. The candidate must have excellent technical knowledge of a wide array of vehicles.

 The typical duties include:

• Conducting vehicle checks to see if repairs are necessary and the level of urgency required.
• Fitting of various wear & tear parts.
• Testing automobiles to ensure the repairs were successful. This process may necessitate a road test.
• Changing tyres, balancing & alignment of wheels.
• Standard servicing of vehicles.
• Conducting pre NCT / DOE inspections on vehicles.
• Working with car accessory databases and requesting parts.
• Updating vehicle maintenance records.
• Maintaining work logs, repairs, and maintenance records.
• Completing work within company standards.

Skills

• A reasonable degree of fitness.
• The ability to work alone without instruction or as part of a team.
• Excellent interpersonal and communication skills for dealing with colleagues and customers.
• Strong organisational skills and a deep level of concentration.
• A methodical nature with outstanding attention to detail.
• A genuine interest in motor vehicles.
• The capacity to work to deadlines.
• Must speak fluent English.
• Must have a full clean Irish Driving License.

Education & Experience

•  Candidate must have completed all phases of the Motor Mechanic apprenticeship.
• Candidate must have 4+  years’ experience.

Experience in diagnostics and transmissions is an advantage.

Salary & Benefits

40,000.00 – 45,000.00   DOE

Training & Development

Standard Holidays & Bank Holidays

Working week – Mon – Friday 8.30am – 5pm

Employee Incentives

Mechanical Fitter

Mechanical Fitter

Kylemore Cars is Ireland’s fastest growing used car supermarket.

As a result of significant operation expansion, we are currently recruiting for a number of key positions including a Mechanical Fitter to join our thriving team.

This exciting role will involve working to oversee the progress of our 300+ used cars. This is a key role in ensuring a highly efficient, timely and cost-effective vehicle delivery process and an excellent customer experience both on our premises.

The ideal candidate will be experienced and fully understand their responsibilities towards the business and the company ethos. They must be experienced in various areas of car servicing, 

Requirements:

• Experience with Oil Changes
• Experience with brake discs & pads
• Experience with tyre fitting
• Experience with general car maintenance  

Key Duties & Responsibilities:

• Dealing with other team members, management, staff in a courteous and professional manner
• Diagnose, repair and service vehicles as required
• Carry out all work to the highest standards in accordance with dealership  standards
• Keeping updated with technical product information
• Maintain a clean, orderly workplace, adhering to all company policies, procedures & safety standards
• Road testing, and quality control checks as required

Salary:

Competitive and depending on experience

Valetor

Kylemore Cars is Ireland’s fastest growing used car supermarket.

As a result of significant operation expansion, We are currently recruiting for a number of key positions including a Vehicle Valet / General Operative  to join our thriving team.

This exciting role will involve working to oversee the progress of our 300+ used cars. This is a key role in ensuring a highly efficient, timely and cost-effective vehicle delivery process and an excellent customer experience both on our premises.

Main duties and responsibilities include:

• Making sure all vehicles are exquisitely presented to a premium standard
• Preparing new arrivals, including full valet.
• ·Check in vehicle as it arrives into stock..
• ·Weekly stock check to be completed on site.
• ·Other ad-hoc duties will include general showroom and facility upkeep.

The successful candidate will ideally:

• ·Have a full, clean driving licence.
• ·Possess excellent planning, organisational and co-ordination skills.
• ·Be efficient, with good attention to detail and follow-up.
• ·Work well as part of a team.
• ·Be an effective communicator.
• ·Be flexible in your approach to work.
• ·A positive attitude is essential

Rewards:

A competitive salary package combined with career development in a financially secure and expanding company.

We will recognize and reward hard work, loyalty and achievements.

Application:

To apply, please send your CV and a covering note via the email link below.

Please note that we do not require agency or 3rd party assistance with this vacancy and due to the high number of applications expected, only those shortlisted for interview will be contacted.

Job location:

Kylemore Cars Service Centre, Royal Liver Business Park, Dublin 12

Sales Position 

Kylemore Cars is Ireland’s premier used car supermarket. After recently opening our new purpose-built high grade NZEB showroom we are expanding our ever-growing team. Located in the M50 Business Park, Ballymount, Dublin 12, Kylemore Cars is a business ready for future. We hope you join us on our journey

We are currently recruiting for a number of key positions including a Trainee Sales Guide to join our thriving team.

This exciting role will allow the selected candidate the opportunity to sell from our 200+ range of cars at Ireland’s most competitive prices.

This is a demanding but rewarding role ensuring maximum volume in a highly efficient, timely and customer experience orientated manner adhering to our tailored vehicle sales and follow up process.

Duties and responsibilities include:

The ability to effectively maximize the opportunity to do business handling inbound sales enquiries via phone, online or in to assess and describe a customer’s trade in vehicle whilst building a strong rapport.

Attention to detail throughout a customer walkthrough of our vehicle to suit their needs and desires.

Confidence during presentation of figures to potential customers including finance figures, additional products etc. with the intention of agreeing a purchase and securing a deposit.

The successful candidate must adhere to our car sales process and follow up guidelines to help build trust and communicate efficiently exceeding customers expectations and improving our first in class online reviews.

The use of strong numeracy and literacy skills coupled with the ability to adapt to a new CRM system.

The successful candidate will ideally:

• Have a strong desire to exceed set targets.
• Be committed to the role with a drive to succeed.
• Be efficient, with good attention to detail and follow-up.
• Work well as part of a team.
• Be an effective communicator.
• Be flexible in your approach to work.
• Prior sales experience an advantage.
• Have a full, clean driving license.
• A positive attitude is essential.
• Experience in the Motor Trade an advantage but not essential

We will provide full tools, training and support network to help you achieve targets.

NOTE: A Full clean Drivers License is required for this role.

Rewards:

A competitive salary package combined with career development in a financially secure and expanding company.

We will recognize and reward hard work, loyalty and achievements.

OTE of €40,000+

Application:

To apply, please send your CV and a covering note via the email link below.

Please note that we do not require agency or 3rd party assistance with this vacancy and due to the high number of applications expected, only those shortlisted for interview will be contacted.

Do you see yourself as part of our team ? 

If so, we would love to hear from you......... let us know where you think you would fit in and tell us a little more about yourself.   We love to work with amazing people. Please include your most recent CV or job pitch.