Customer Care & Support Advisor

Job Title: Customer Care & Service Support Advisor

Location: Kylemore Cars, Robinhood Industrial Estate, Robinhood Rd, Dublin 22

Company Overview

Kylemore Cars is Ireland’s leading independent used car retailer, with over 1,000 cars in stock. As a result of ongoing business growth, we are currently recruiting a Customer Care & Service Support Advisor to join our Service/Aftersales Department.

Job Summary

We are seeking a highly organised and detail-oriented Customer Care & Service Support Advisor to join our dynamic team. Reporting directly to our Operational Lead, this role plays a critical support function by ensuring proactive customer care, accurate reporting, and effective coordination between departments. The successful candidate will play a key role in ensuring outstanding customer care through timely updates, professional communication, and the direct management of escalations. They will also be responsible for reporting on and coordinating vehicles that require additional preparation, while working closely with the Aftersales team to ensure seamless service follow-up.

Key Responsibilities

· Customer Care & Escalation Management

o Act as the main point of contact for customers requiring updates on vehicles undergoing additional or extended service.

o Provide clear, timely, and professional communication with customers throughout the process.

o Escalate complex or unresolved issues promptly to senior management or the relevant department.

· Preparation Line Oversight

o Monitor and manage vehicles requiring further work outside of the standard preparation workflow.

o Coordinate with colleagues and third party subcontractors to ensure vehicles are progressed quickly and efficiently.

o Maintain accurate reporting on vehicles requiring extra attention, ensuring customers and internal teams have clear timelines.

· Reporting & Process Improvement

o Produce daily and weekly reports on customer cases, escalations, and vehicles requiring additional preparation.

o Analyse recurring issues and provide recommendations for process improvements.

o Support Service Centre management in tracking KPIs for preparation times, escalations, and customer satisfaction.

· Aftersales Support

o Assist the Aftersales Department with warranty cases, service queries, and customer follow-up.

o Provide administrative and operational support to strengthen aftersales performance.

·

Note: This job description provides an overview of the key responsibilities and is not exhaustive and may also include other ad hoc duties.

Qualifications & Skills

· Previous experience in a customer service or service support role within the automotive industry. (desirable).

· Strong technical knowledge of automotive systems and service processes (desirable).

· Excellent communication and interpersonal skills, with proven ability to manage sensitive customer interactions.

· Strong organisational and analytical skills with attention to detail.

· Experience in reporting, case tracking, or service process management.

· Ability to thrive in a fast-paced, high-volume environment and adapt quickly to changing priorities.

· A proactive and customer-focused mindset with a passion for continuous improvement.

· Full clean Irish Driving License ( NDLS Full Licence History required )

Salary :

DOE

Accounts Administrator

Company Overview

Kylemore Cars is Ireland’s leading independent used car retailer, with +1000 cars in stock. We are currently recruiting an Accounts Administrator to join our Accounts Team.

Reporting to the Financial Controller, this role will be key in supporting the Business, Financial Controller & Team. This exciting role is a great opportunity for someone who is looking to progress their career in an account role within a growing organisation.

Key duties and responsibilities:

·       Processing and generation of sales invoices

·       Processing of supplier invoices

·       Liaising with suppliers

·       Supplier reconciliation

·       Assist in process improvements

·       Maintenance and update of change of ownership transactions

·       Completion of daily, weekly & monthly reporting where required

·       Recording, updating and maintaining vehicles in the Company’s Core System

·       Vehicle Registration Tax (VRT) preparation and transaction processing

·       Act as the first point of contact, within the accounts team, to sales and other departments for accounting related queries.

·       General admin and filing

·       Manage multiple tasks within strict deadline

·       Any other accounts tasks that may be assigned on a temporary or permanent basis

Skills

·       Excellent interpersonal and communication skills for dealing with colleagues, external third parties and customers.

·       The use of strong numeracy and literacy skills coupled with the ability to adapt to a new CRM system.

·       Proficient in Microsoft Excel

·       Strong attention to detail.

·       Ability to work well in a process driven environment.

·       The capacity to work to deadlines with ability to self-prioritise tasks.

·       Must speak fluent English.

Education and experience

·       Candidate must have proven experience in a similar accounts office role and hold Leaving Certificate or equivalent with further qualifications an advantage.

Benefits:

·       Competitive Salary combined

·       Training and development

·       Standard Holidays & Bank Holidays

·       Working week: Mon – Friday 8.30am – 5pm

Motor Mechanic

Kylemore Cars is Ireland’s leading independent used car retailer.   As a result of significant expansion, we are currently recruiting for a number of key positions including a qualified Motor Mechanic to join our team.

The role of a mechanic involves repairing vehicles and conducting maintenance checks to ensure the automobile is in good running order. High-quality mechanics are an essential part of ensuring road safety and preventing accidents. The candidate must have excellent technical knowledge of a wide array of vehicles.

 The typical duties include:

• Conducting vehicle checks to see if repairs are necessary and the level of urgency required.
• Fitting of various wear & tear parts.
• Testing automobiles to ensure the repairs were successful. This process may necessitate a road test.
• Changing tyres, balancing & alignment of wheels.
• Standard servicing of vehicles.
• Conducting pre NCT / DOE inspections on vehicles.
• Working with car accessory databases and requesting parts.
• Updating vehicle maintenance records.
• Maintaining work logs, repairs, and maintenance records.
• Completing work within company standards.

Skills

• A reasonable degree of fitness.
• The ability to work alone without instruction or as part of a team.
• Excellent interpersonal and communication skills for dealing with colleagues and customers.
• Strong organisational skills and a deep level of concentration.
• A methodical nature with outstanding attention to detail.
• A genuine interest in motor vehicles.
• The capacity to work to deadlines.
• Must speak fluent English.
• Must have a full clean Irish Driving License.

Education & Experience

•  Candidate must have completed all phases of the Motor Mechanic apprenticeship.
• Candidate must have 4+  years’ experience.

Experience in diagnostics and transmissions is an advantage.

Salary & Benefits

40,000.00 – 45,000.00   DOE

Training & Development

Standard Holidays & Bank Holidays

Working week – Mon – Friday 8.30am – 5pm

Employee Incentives

Mechanical Fitter

Mechanical Fitter

Kylemore Cars is Ireland’s fastest growing used car supermarket.

As a result of significant operation expansion, we are currently recruiting for a number of key positions including a Mechanical Fitter to join our thriving team.

This exciting role will involve working to oversee the progress of our 300+ used cars. This is a key role in ensuring a highly efficient, timely and cost-effective vehicle delivery process and an excellent customer experience both on our premises.

The ideal candidate will be experienced and fully understand their responsibilities towards the business and the company ethos. They must be experienced in various areas of car servicing, 

Requirements:

• Experience with Oil Changes
• Experience with brake discs & pads
• Experience with tyre fitting
• Experience with general car maintenance  

Key Duties & Responsibilities:

• Dealing with other team members, management, staff in a courteous and professional manner
• Diagnose, repair and service vehicles as required
• Carry out all work to the highest standards in accordance with dealership  standards
• Keeping updated with technical product information
• Maintain a clean, orderly workplace, adhering to all company policies, procedures & safety standards
• Road testing, and quality control checks as required

Salary:

Competitive and depending on experience

Valetor

Kylemore Cars is Ireland’s fastest growing used car supermarket.

As a result of significant operation expansion, We are currently recruiting for a number of key positions including a Vehicle Valet / General Operative  to join our thriving team.

This exciting role will involve working to oversee the progress of our 300+ used cars. This is a key role in ensuring a highly efficient, timely and cost-effective vehicle delivery process and an excellent customer experience both on our premises.

Main duties and responsibilities include:

• Making sure all vehicles are exquisitely presented to a premium standard
• Preparing new arrivals, including full valet.
• ·Check in vehicle as it arrives into stock..
• ·Weekly stock check to be completed on site.
• ·Other ad-hoc duties will include general showroom and facility upkeep.

The successful candidate will ideally:

• ·Have a full, clean driving licence.
• ·Possess excellent planning, organisational and co-ordination skills.
• ·Be efficient, with good attention to detail and follow-up.
• ·Work well as part of a team.
• ·Be an effective communicator.
• ·Be flexible in your approach to work.
• ·A positive attitude is essential

Rewards:

A competitive salary package combined with career development in a financially secure and expanding company.

We will recognize and reward hard work, loyalty and achievements.

Application:

To apply, please send your CV and a covering note via the email link below.

Please note that we do not require agency or 3rd party assistance with this vacancy and due to the high number of applications expected, only those shortlisted for interview will be contacted.

Job location:

Kylemore Cars Service Centre, Royal Liver Business Park, Dublin 12

Sales Position 

Kylemore Cars is Ireland’s premier used car supermarket. After recently opening our new purpose-built high grade NZEB showroom we are expanding our ever-growing team. Located in the M50 Business Park, Ballymount, Dublin 12, Kylemore Cars is a business ready for future. We hope you join us on our journey

We are currently recruiting for a number of key positions including a Trainee Sales Guide to join our thriving team.

This exciting role will allow the selected candidate the opportunity to sell from our 200+ range of cars at Ireland’s most competitive prices.

This is a demanding but rewarding role ensuring maximum volume in a highly efficient, timely and customer experience orientated manner adhering to our tailored vehicle sales and follow up process.

Duties and responsibilities include:

The ability to effectively maximize the opportunity to do business handling inbound sales enquiries via phone, online or in to assess and describe a customer’s trade in vehicle whilst building a strong rapport.

Attention to detail throughout a customer walkthrough of our vehicle to suit their needs and desires.

Confidence during presentation of figures to potential customers including finance figures, additional products etc. with the intention of agreeing a purchase and securing a deposit.

The successful candidate must adhere to our car sales process and follow up guidelines to help build trust and communicate efficiently exceeding customers expectations and improving our first in class online reviews.

The use of strong numeracy and literacy skills coupled with the ability to adapt to a new CRM system.

The successful candidate will ideally:

• Have a strong desire to exceed set targets.
• Be committed to the role with a drive to succeed.
• Be efficient, with good attention to detail and follow-up.
• Work well as part of a team.
• Be an effective communicator.
• Be flexible in your approach to work.
• Prior sales experience an advantage.
• Have a full, clean driving license.
• A positive attitude is essential.
• Experience in the Motor Trade an advantage but not essential

We will provide full tools, training and support network to help you achieve targets.

NOTE: A Full clean Drivers License is required for this role.

Rewards:

A competitive salary package combined with career development in a financially secure and expanding company.

We will recognize and reward hard work, loyalty and achievements.

OTE of €40,000+

Application:

To apply, please send your CV and a covering note via the email link below.

Please note that we do not require agency or 3rd party assistance with this vacancy and due to the high number of applications expected, only those shortlisted for interview will be contacted.

Do you see yourself as part of our team ? 

If so, we would love to hear from you......... let us know where you think you would fit in and tell us a little more about yourself.   We love to work with amazing people. Please include your most recent CV or job pitch.