Key responsibilities are:

• To provide a professional, friendly and efficient handover service to customers collecting their newly purchased cars, ensuring a positive collection experience
• Thoroughly check deal files to ensure that all relevant paperwork and monies have been received and required checks done before releasing the car
  
• Complete paperwork for part exchanges as applicable
  
• Hand over the car to the customer, running through any necessary information to ensure the customer is fully satisfied and safe to drive from site.
  
• Ensure customers are kept informed of the transaction progress including making appointments and confirmation calls
  
• Build relationships with customers with a view to anticipating future business and strengthening the Company’s reputation within the marketplace
  
• Complete paperwork tasks efficiently and in a timely manner ensuring high levels of accuracy
  
• Communicate clearly, proactively and professionally to customers, management and colleagues alike and treat everyone with respect
  

Person specification

• A well-presented, confident individual who is comfortable communicating to a diverse customer base
• Good communicative skills (oral and written)
  
• Exceptional customer service skills/a positive attitude to customer care
  
• Strong organisational skills
  
• Honesty and integrity
  
• Demonstrates a flexible approach to work that is focused on “getting the job done”
  
• Acts proactively to add value and follows up to ensure problems remain solved.
  
• Team player
  
• Effective time management and flexibility in working patterns needed
  
• Literate, numerate and proficient computer skills
  
• Must have a valid, full UK licence (Essential)
  

Additional pay:

• Commission